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History and Mission Statement
Professional Repair has provided customer satisfaction to Atlanta car owners since 1985. Founded by a former technical instructor for the Volvo factory, Professional Repair has grown from a single shop that specialized in only servicing Volvos into a chain of 3 shops that services most import and domestic cars.
Our company mission statement summarizes our philosophy. " Our goal is to provide the best possible TECHNICAL SERVICE and the best possible CUSTOMER SERVICE to car owners in the Atlanta market at a FAIR PRICE." Please note our three separate focus points: technical service, customer service, and fair price.
Our commitment to Customer Service is obvious the moment you enter our facilities. Our stores are clean, well lit, and inviting. We offer comfortable waiting areas with cable TV, free coffee, water, & sodas, Internet access, and open access to our shop areas to see first hand the work we perform. We have an appointment schedule that ensures your car gets prompt attention when you arrive. We also offer after hours drop off and pick up.
We chose to have multiple locations rather than grow a single, ever larger, store. The first reason for this is to assure you never become just another job order in a large, faceless organization like so often happens in today’s mega-dealerships. Our customers enjoy a personal relationship with our managers and technicians. The techs who work on your car will even ride with you to observe your service concerns first hand if necessary.
The second reason we have multiple shops is to be more convenient to our customers where they live or work. Work done at any location is guaranteed at all 3 stores.
Professional Repair offers one stop convenience for your car needs. As well as normal routine services such as oil changes and tune-ups, we offer emission system testing / repairs, tires, balancing, four-wheel alignments, A/C service, transmission services, batteries, headliner and other interior repairs.
What if your car is still in Warranty?
Professional Repair can perform the routine services required to maintain your factory warranty, reset your service light, and stamp your service records. All of our work is performed to factory standards using first quality materials. You do not need to return to the dealership to have this work done. (As upheld by the Magnuson-Moss Warranty Act.)
What about our Technical Expertise?
Our continuing commitment to technical proficiency is shown by our continuing purchase of computer based diagnostic equipment and our growing list of subscriptions to on-line technical information systems for servicing most makes of cars. We employ technicians who have been certified by the Institute for Automotive Service Excellence.
Atlanta's Professional Automotive Repair
Alpharetta - Roswell Marietta - East Cobb Midtown Atlanta
The top brands we service include Volvo, BMW, Mercedes, Jaguar, Land Rover, Audi, Saab, Volkswagen, Ford, Chevrolet, Lincoln, Mercury, Buick, Saturn, Pontiac, Cadillac, GMC, Chrysler, Dodge, Plymouth, Jeep, Toyota, Subaru, Honda, Nissan, Mazda, Lexus, Infiniti, Acura, Isuzu.